Norva

Delete your Norva account

On the web and in the mobile app. Deletion is immediate and can’t be undone.

On the web

  1. Sign in at app.norva.fit.
  2. Open Account, at the bottom of the menu.
  3. Choose “Delete account”.
  4. Type delete my account, then choose “Delete account”.

In the mobile app

  1. Open the Profile tab.
  2. Scroll to the bottom and tap “Delete account”.
  3. Type delete my account, then tap “Delete account”.

Can’t sign in?

Email support@norva.fit from the address on your account and ask us to delete it. We delete it within 30 days and reply when it’s done.

Email us to delete it

To get a copy of your data first, email us.

What’s deleted at once

There’s no grace period. We delete:

  • your sign-in, your profile and your photo;
  • your diary: workouts, scores, personal records and body-weight log, with your saved workouts, programs, groups and drafts;
  • your conversations, for both people in them, with their photos and videos;
  • your phone’s notification token;
  • your analytics profile at once; its events follow within about a week.

What stays

  • If you coach: workouts you gave your athletes stay in their diaries if they’re in the past or already scored, now as their own workouts without your name. Unscored ones from today on, and your drafts, are removed.
  • Copies of your workouts that other people saved stay with them.
  • Backups, until they’re overwritten after 7 days.
  • Server logs, for 7 days.
  • Text you pasted into Paste from notes, at Anthropic for up to 30 days, or up to 2 years if it was flagged for misuse.
  • Emails you sent to support, for 2 years.

Signed in with Apple?

Deleting your Norva account doesn’t remove Norva from your Apple Account. To remove it, open Settings on your iPhone, tap your name, then “Sign-In & Security” and “Sign in with Apple”, choose Norva and tap “Delete”.